How to Stop Google’s AI From Screwing Up Your Brand (Before It Costs You Money)
Your Brand Just Got Hijacked by a Robot
Last Tuesday, Jennifer from customer service got a weird call. The person on the line was furious—they’d been trying to cancel their subscription for three days, calling what they thought was our support line. Except they weren’t calling us. They were calling scammers.
Google’s AI had served up a fake phone number in search results. Our real customers were getting ripped off by criminals pretending to be us.
This isn’t some dystopian future scenario. It’s happening right now to companies just like yours. Google’s AI Overviews are pulling information from all over the internet and mashing it together into what looks like official answers. Sometimes they get it spectacularly wrong.
Publishers are reporting traffic drops of 20-30%. But honestly? That’s the least of your problems. When AI systems start broadcasting wrong information about your business—fake phone numbers, incorrect pricing, made-up policies—you’ve got a crisis on your hands.
Here’s what one of our clients discovered last month: Google’s AI was telling people their premium software was free. Thousands of users showed up expecting something that didn’t exist. Customer service was swamped. Sales were confused. The whole thing was a mess.
The good news? You can fix this. And you don’t need a computer science degree to do it.
Understanding Google’s Official AI Features
Google’s been pretty upfront about how their AI-powered features actually work, and they’ve put together some solid documentation for anyone trying to figure this stuff out. Here’s what they’re telling us: their AI Overviews and AI Mode basically grab information from a bunch of different high-quality websites and mash it all together to give you one comprehensive answer instead of making you click through multiple links (you can check out all the technical details at if you’re into that sort of thing).
They made this whole generative AI in Search thing official back in May 2024 with a big announcement on their blog, which was basically Google saying “yep, we’re completely changing how search works.” And look, they claim these features are supposed to be more helpful and give you better context, but here’s the catch—your business information might get pulled from random places across the internet and combined in ways that make absolutely no sense. That’s exactly why you need to get ahead of this and make sure your brand doesn’t get mangled by an overeager robot trying to be helpful.
How Google’s AI Decides What’s “True” About Your Company
Think about how you used to handle SEO. You’d optimize one page, maybe build some links, and boom—you’d rank for your target keyword. Simple.
Now imagine Google’s AI is like an overeager intern who’s been told to research your company. This intern doesn’t just look at your website. They’re checking your Yelp reviews, your old press releases, forum discussions about your brand, social media posts, industry directories—everything.
Then they write a summary based on all that information. But here’s the problem: that intern doesn’t know which sources are current, which ones are official, or which ones are complete garbage.
So you end up with AI answers that mix your actual phone number with your competitor’s business hours and a refund policy someone made up on Reddit three years ago.
I’ve seen AI Overviews that claimed a restaurant was permanently closed (it wasn’t), listed a law firm’s consultation fee as $50 when it was actually $500, and gave out a customer service number that belonged to a completely different company.
The traditional rules don’t apply anymore. You can’t just rank #1 and call it a day. You need to control your entire digital footprint.
Day One: Figure Out What’s Broken
Before you can fix anything, you need to see what Google’s AI is actually saying about your business. This part is detective work, and it’s kind of fun once you get into it.
Start with the obvious searches. Pull up Google and search for:
- Your company name + “phone number”
- Your company name + “hours”
- Your company name + “contact”
- Your company name + “customer service”
- Your company name + “support”
Pay attention to anything that shows up in those gray AI Overview boxes at the top. Screenshot everything. Seriously—this stuff changes fast, and you’ll want proof of what you found.
Look for the weird stuff. AI systems love to answer questions nobody asked. Search for:
- Your company name + “complaints”
- Your company name + “problems”
- Your company name + “reviews”
- Your company name + “scam” (yes, really)
You might discover that AI is “helpfully” explaining to people how to cancel your service, or listing every negative review from 2019, or worse.
Make a damage report. Open up a spreadsheet and list everything that’s wrong:
- What the AI said
- What it should say
- How bad this mistake is (scale of 1-10)
- Where you think the bad info came from
One of our retail clients found 23 different pieces of wrong information in their first audit. Wrong store hours, discontinued product availability, old return policies, even the wrong company logo. Each mistake was sending customers to the wrong place or setting wrong expectations.
Day Two: Take Back Control of Your Basic Info
Now that you know what’s broken, let’s fix the most important stuff first. This is where you’ll make the biggest impact with the least effort.
Clean up your Google Business Profile. This is probably Google’s favorite source for local business information. Log into your GBP account and make sure everything is perfect:
- Business hours (including holiday hours)
- Phone numbers (including department-specific numbers)
- Address and directions
- Website URLs
- Business description
Update your photos while you’re there. AI systems sometimes pull image text for additional context.
Fix your website’s contact page. Make this page bulletproof. Include:
- Your main phone number in multiple formats: (555) 123-4567, 555.123.4567, and 5551234567
- Complete address with zip code
- Email addresses for different departments
- Hours of operation for each location
- Links to your social media profiles
Write it like you’re explaining it to someone’s grandmother. Be specific. Instead of “Call for pricing,” say “Consultations start at $200 per hour.”
Update everywhere else. This is the tedious part, but it matters. Go through every directory listing, social media profile, and review site where your business appears. Make sure they all have the same information. Yes, all of them.
Yelp, Facebook, LinkedIn, industry directories, local chamber of commerce sites—anywhere people might look for your business info. The goal is to create overwhelming consistency so AI systems don’t have to guess.
Day Three: Make Your Website Speak Robot
This is where things get a little technical, but stick with me. You’re going to add some invisible code to your website that tells search engines exactly what information to trust.
Add structured data to your contact page. This is like putting labels on everything in your house before you move. It helps AI systems understand what each piece of information means.
If you’re using WordPress, plugins like Schema Pro or RankMath can do this for you. If you’re on Shopify, there are apps for that. If you built your site custom, your developer will need to add some JSON-LD markup.
The important stuff to mark up:
- Your business name and type
- Contact information with labels
- Business hours for each location
- Service areas
- Customer service details
Create an FAQ page that anticipates AI questions. Think about what people actually ask about your business, then answer those questions clearly and completely.
Instead of “How much does it cost?” try “What does a typical kitchen remodel cost with ABC Construction?” Then give a real answer: “Most kitchen remodels with ABC Construction range from $25,000 to $75,000, depending on size and materials. Schedule a free consultation to get an accurate estimate for your project.”
Build a “Press & Media” page. This becomes your official source of truth. Include:
- Current executive bios and photos
- Company history and key milestones
- Recent press releases
- High-resolution logos and brand assets
- Official company statistics and facts
Make this page easy to find and link to it from your main navigation. News sites and AI systems both love authoritative company information that’s clearly marked as official.
Day Four: Create Content That AI Systems Want to Quote
Here’s where you flip the script from defense to offense. Instead of just correcting wrong information, you’re going to create content that’s so good and authoritative that AI systems prefer it over everything else.
Write the definitive guide to working with your company. This isn’t marketing copy—it’s genuinely helpful information that answers real questions people have.
For a law firm, this might be “Everything You Need to Know Before Hiring a Personal Injury Attorney.” For a contractor, “How to Prepare for a Home Renovation: A Homeowner’s Complete Guide.”
Make these guides comprehensive. Include pricing ranges, timelines, what to expect, common problems and solutions, and frequently asked questions. The goal is to become the go-to source for information about your industry.
Publish regular updates about changes to your business. When you change your hours, update your services, or modify your policies, don’t just update your website. Write a blog post about it.
“Starting January 2025: New Customer Service Hours and Expanded Support Options.” This gives AI systems a clear, dated source for current information.
Create location-specific pages if you serve multiple areas. Instead of one generic “Contact Us” page, create separate pages for each location or service area. This helps with local searches and gives you more opportunities to reinforce correct information.
Days Five Through Seven: Set Up Your Early Warning System
The last step is making sure you catch problems before your customers do. AI-generated content changes constantly, so you need systems that alert you when something goes wrong.
Set up Google Alerts for your brand. Create alerts for:
- Your exact business name
- Your business name + “phone number”
- Your business name + “customer service”
- Your business name + “scam” or “complaint”
- Your key executives’ names
Check these alerts daily for the first month, then weekly after that.
Use AI monitoring tools if your budget allows. Services like Conductor, BrightEdge, or Semrush now offer AI search tracking. These tools can catch changes in how your brand appears in AI Overviews faster than manual checking.
Create a crisis response plan. Write down exactly what you’ll do if AI systems start sharing wrong information about your business:
- Who needs to be notified immediately
- How to report the problem to Google
- Where to post corrections on your own channels
- How to communicate with customers who might be confused
One restaurant owner told me about the weekend Google’s AI decided they were permanently closed. They lost hundreds of reservations before they could get it fixed. Having a plan ready would have saved them thousands in revenue.
Advanced Moves for Serious Brand Protection
Once you’ve got the basics covered, here are some power moves that separate the pros from everyone else.
Claim your knowledge graph entity. If you search for major brands, you’ll see information boxes with photos, key facts, and related information. That’s the knowledge graph, and you want to control what appears there.
This involves claiming your profiles on Wikidata, making sure your Wikipedia page (if you have one) is accurate, and building consistent citations across authoritative websites.
Develop relationships with industry publications. When trade magazines and industry websites write about topics related to your business, they become source material for AI systems. Having relationships with journalists in your space means your perspective gets included in those articles.
Monitor your competitors’ AI presence. Search for your competitors’ brands and see what information AI systems are sharing about them. You might discover opportunities where you can provide better information or identify tactics that are working well.
Create video content that answers common questions. AI systems are getting better at understanding video content. Upload videos to YouTube with clear titles like “How to Contact ABC Construction Customer Service” or “ABC Construction Pricing: What to Expect.”
What Success Actually Looks Like
After implementing these strategies, here’s what you should see:
Your Google Business Profile becomes the primary source for your basic business information in AI Overviews. Search for your business name and location, and the AI should pull hours, phone numbers, and address directly from your profile.
When people search for information about your services or industry, your content starts appearing as a referenced source in AI-generated answers. Instead of AI systems making up information about your business, they quote your actual expertise.
Customer service calls about basic information (hours, location, contact info) decrease because people are getting accurate information from search results.
Most importantly, you stop discovering wrong information about your business in AI search results. The surprises become rare instead of constant.
The Reality Check Section
Let’s be honest about what this process can and can’t do.
This isn’t a one-time fix. AI systems learn and change constantly. You’ll need to monitor your brand presence monthly and make updates as needed. Think of it like maintaining your website or managing your social media—it’s an ongoing responsibility.
You can’t control everything. Even with perfect optimization, AI systems might still make mistakes or pull information from sources you can’t control. The goal is to reduce the frequency and severity of these problems, not eliminate them entirely.
Some mistakes will still happen. When they do, having monitoring systems in place means you can respond quickly instead of finding out about problems from angry customers.
This takes actual work. There’s no magic button that fixes AI search results. You’ll need to invest time in creating good content, maintaining accurate information, and monitoring your results.
But here’s the thing: your competitors probably aren’t doing this yet. The businesses that take control of their AI search presence now will have a significant advantage as AI becomes even more important for discovery and customer research.
Your Next Steps (Don’t Overthink This)
Start with the audit. Spend an hour this week searching for your business and documenting what you find. You might be surprised by what AI systems are already saying about you.
Fix your Google Business Profile and main website contact information first. These are your highest-impact changes and they’re relatively easy to implement.
Then work through the content creation process over the next few weeks. You don’t need to publish everything at once, but having a plan will help you stay consistent.
Finally, set up monitoring so you can catch problems early. Even simple Google Alerts are better than finding out about issues from confused customers.
The AI search landscape is still evolving, but the fundamentals won’t change: accurate information, authoritative sources, and consistent monitoring will always be important.
Your customers are already using AI to find information about your business. The question is whether they’re getting the right information or just whatever the algorithm happens to find. Taking control now means they’ll get the facts you want them to have, not whatever random details AI systems piece together from across the internet.
And honestly? That peace of mind is worth the effort.

